Here is the notice from Quicken that came out today: He told me that they were still having some issues and to be patient and they would be resolved. At that point I began talking to this Quicken rep who was higher on the pay scale than the first one I talked to. So, I contacted Schwab and one of their representatives contacted Quicken about the issues I was having. I was told by the representative, after a length of time, that no one else was having this issue and to contact Schwab for further help. I assume that's the reason for the extremely long wait times to talk with someone.įor users information, I was on the phone today with a Quicken Rep for close to an hour trying to resolve my preferred stock prices not updating since Nov 8th, and trying to get the Orion REIT stock that was issued by Realty Income Trust to show up in my account. Seeing the other messages posted here, it's obvious a lot of folks are experiencing problems. StockmarketEye was much easier to use to generate reports. I'll keep trying but my expectations at this point are nil. If I had been able to contact a customer rep at Quicken, that would have been nice. I don't know how to correct that.īut overall most of my data is correct now, though not all. Several other stocks' cost are off $5 to $10. ![]() My covered calls are not updating either, two covered calls. My ANLY preferred stock prices didn't update for some reason so that is still messed up and I don't know what to do about that. This worked to get both Schwab accounts to where they would download and most of my information is current and correct. (3) accepted the new transactions in both Schwab accounts. Some extra steps were required to do this which I don't recall exactly what they were now, but it wasn't difficult. This is after upgrading to R35.46 of their software. (1) installed a saved version of my data from early November, before these changes took place. Quicken needs to improve their customer service so that wait times aren't near as long. Do you really think that having to wait 45 minutes to an hour is reasonable? I don't. That's what they'll tell me now if I contact them, that it's Quicken's problem and to contact them. Schwab told me it was StockMarketEye's problem and to contact them for resolution. Now the same thing is happening all over again. I felt like I should have access to my information until my subscription expired, which was another six months. Whether it actually worked or not I don't know. I couldn't download my Schwab info anymore (prices, changes in prices, current market value, buy and sell transactions etc.) StockMarketEye's solution was to create a new, upgraded version of their software that required me to shell out more money. ![]() I have vented to Schwab before when I was using StockMarketEye and something similar was happening. I do agree that it is Schwab that has made changes that has required Quicken to make changes.
0 Comments
Leave a Reply. |